HELPFUL ANSWERS FOR YOUR PEACE OF MIND
Welcome to our FAQ family corner. As parents, we know how many questions arise when it comes to dressing your precious little ones. We’ve gathered the most heartfelt inquiries from our community to give you absolute clarity and confidence before welcoming our pieces into your home.
1. ABOUT OUR QUALITY & MATERIALS
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Q: Are your clothes safe for newborns with highly sensitive skin or eczema?
A: Absolutely, from the bottom of our hearts. Every piece we curate goes through a rigorous soft-touch test. We deliberately choose organic-grade, open-weave cotton, hypoallergenic linen, and premium corduroy that allow your baby’s skin to breathe naturally. We avoid harsh chemical treatments and ensure all inside seams are completely flat-stitched to prevent redness, scratching, or summer heat rashes.
Q: How should I wash and care for my Bambini Craft™ pieces?
A: Because our clothes feature delicate touches like hand-finished crochet, fine lace, and soft ribbing, we love treating them with a little extra care. We recommend machine washing inside out on a cold, gentle cycle, ideally inside a laundry mesh bag. Please hang dry or tumble dry on low heat. Avoid bleach, and avoid ironing directly over any fluffy patches or crochet work.
2. SIZING & FITS
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Q: What size should I choose if my baby is right between ages?
A: Babies grow beautifully at their own magical pace! Age brackets are just a general guide. We always recommend measuring your baby's current height and chest, and comparing them to the exact centimeter/inch measurements listed on our product pages. If your little one is wonderfully chubby or right on the edge, we always suggest sizing up so they have plenty of room to wiggle and grow.
3. SHIPPING & ORDERS
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Q: Where do you ship from, and how long will it take for my package to arrive?
A: To bring you unique, artisan-style designs at a beautiful price point, we work directly with small, specialized textile studios globally. Once your order is carefully packaged (which takes 1-3 business days), standard delivery to EU countries generally takes 5-10 business days, while international shipping takes 7-14 business days.
Q: Will I be able to track my baby's package?
A: Yes, completely. The moment your package leaves our hands, our system will automatically send a Shipping Confirmation email containing your unique Tracking Number. You can watch your package’s journey every step of the way.
4. RETURNS, REFUNDS, & ACCIDENTS
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Q: What if the outfit doesn’t fit or I simply change my mind?
A: We want you to love opening our packages. If something isn't perfect, we offer a peaceful 30-day return window. Just email us at support@bambinicraft.store with your Order Number, and we will guide you through the return process. Items must be unwashed and unworn with tags attached. Please note that parents are responsible for the return shipping costs.
Q: My package arrived, but an item is damaged or incorrect. What should I do?
A: We are so incredibly sorry if this happens! While we inspect every little romper and dress, human mistakes can rarely happen during long transit journeys. Please don't worry. Email us within 48 hours of delivery with a photo of the issue, and we will rush a brand-new replacement to you immediately at zero extra cost.
5. NEED MORE HELP?
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Q: How can I contact a real person if I have an urgent question?
A: Our support family is here for you 24 hours a day, 7 days a week. We don't use cold, automated chat bots. When you write to us, a real member of our team will review your message and get back to you with a personal, detailed response within 24 hours.
📧 Always feel free to reach out to: support@bambinicraft.store